Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the SignMe API, portal, and related services provided by Golden Developer Technology Systems ("Golden Developer", "we", "us").

By creating an account or making an API call, you confirm that you have read, understood, and agreed to these Terms. If you are using SignMe on behalf of a company or organisation, you represent that you have authority to bind that entity.

2. Service Description

SignMe is an AI-powered OCR API that extracts structured data from Egyptian identity documents — National IDs, Passports, Driver Licences, and Car Licences. The service is provided as:

• Cloud API — access via HTTPS REST calls using an API key
• On-Premise deployment — the OCR engine deployed within your own infrastructure (enterprise licence required)

The service is intended for lawful, good-faith use by developers, businesses, and organisations that have a legitimate need to verify or process Egyptian identity documents.

3. Your Responsibilities

By using SignMe, you agree to:

• Use the API only for lawful purposes and in compliance with applicable laws, including privacy and data protection regulations
• Obtain all necessary consents before processing identity documents belonging to third parties
• Not submit documents that you are not authorised to process
• Keep your API key confidential and not share it with unauthorised parties
• Notify us promptly if you suspect your API key has been compromised
• Not attempt to reverse-engineer, decompile, or extract our underlying models or algorithms
• Not resell or sublicence access to the API without prior written agreement

4. API Usage Rules

Rate Limits

Each plan has defined monthly credit allowances and per-minute rate limits. Exceeding your plan's credit quota will result in API calls being rejected until the quota renews or you upgrade. Persistent abuse of rate limits may result in temporary suspension.

Acceptable Use

The following activities are strictly prohibited:

• Automated bulk processing of stolen or fraudulently obtained identity documents
• Intentionally submitting invalid, corrupt, or adversarial inputs to probe the system
• Using the API to build a competing OCR product or to extract our proprietary model weights
• Any activity that disrupts or degrades the service for other users
• Accessing the API through automated means to circumvent usage limits

Credit Consumption

Each successful API call consumes one credit from your monthly allocation. Failed requests (e.g., invalid images, authentication errors) do not consume credits. Credits do not roll over to the following billing period unless your plan explicitly states otherwise.

5. Payments & Pricing

• Free tier — includes a limited number of credits per month at no charge. No credit card required.
• Paid plans — billed monthly or annually. Charges are non-refundable except where required by law or at our sole discretion.
• Overages — if your plan does not include automatic overage, API calls will fail once credits are exhausted.
• Price changes — we will give at least 30 days notice before increasing prices for existing subscribers.
• Taxes — prices shown are exclusive of applicable taxes, which will be added at checkout where required.

All payments are processed by our payment provider. Golden Developer does not store payment card information.

6. Account Security

You are responsible for maintaining the security of your account credentials and API keys. You should:

• Use a strong, unique password for your SignMe account
• Store API keys in environment variables or secrets managers, not in source code
• Rotate keys promptly if you suspect they have been exposed
• Revoke keys for team members who no longer need access

Golden Developer is not responsible for losses arising from your failure to maintain adequate account security.

7. Service Availability

We target a 99.9% monthly uptime SLA for the SignMe API. However, we do not guarantee uninterrupted or error-free operation. Planned maintenance, force majeure events, or circumstances outside our control may cause temporary unavailability.

Service status and incident history are published at our status page. For enterprise SLA agreements with financial remedies, please contact our sales team.

8. Limitation of Liability

To the maximum extent permitted by law, Golden Developer's total liability for any claim arising from your use of SignMe is limited to the fees you paid in the 3 months preceding the claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Decisions made based on API output without appropriate human verification
• Third-party actions or failures outside our control

SignMe OCR output is provided as-is. You are responsible for validating results before using them in high-stakes decisions.

9. Termination

By You

You may cancel your account at any time through the portal or by contacting support. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused credits in the current period.

By Us

We reserve the right to suspend or terminate your account if you violate these Terms, engage in abusive activity, or if your account remains inactive for an extended period. We will provide reasonable notice before termination except in cases of serious abuse.

Effect of Termination

Upon termination, your API keys are revoked, your account data is scheduled for deletion (subject to retention requirements), and you lose access to the portal. Billing records are retained as required by law.

10. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, with respect to operations and services delivered in the Egyptian market. For customers in Italy or the European Union, Italian law applies where mandated by local regulation.

We prefer to resolve disputes amicably. If a dispute cannot be resolved informally within 30 days, it shall be referred to the competent courts in Cairo, Egypt, unless otherwise agreed in writing.

11. Contact

For questions about these Terms, billing enquiries, or legal notices, contact us at: